Privacy policy
Effective Date: 10/05/25.
This Privacy Policy explains how Rose & Crown Tilton collects, uses, and discloses information about you when you visit our website (roseandcrowntiltononthehill.co.uk), use our online booking system, or interact with us through other channels.
1. Information We Collect
Information You Provide:
Booking Information: When you make a booking online or by phone, we may collect your name, phone number, email address, date and time of booking, number of guests, any dietary requirements or special requests, and any other information you provide during the booking process.
Contact Form: If you contact us through our website's contact form, we may collect your name, email address, phone number, and the message content.
Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address.
Information We Automatically Collect:
Website Usage Data: When you visit our website, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website. This information may be collected using technologies such as cookies, web beacons, and log files.
2. How We Use Your Information
Process Bookings: We use your booking information to process and confirm your reservations, manage bookings, and communicate with you about your booking (e.g., to send reminders or to provide updates).
Provide Customer Service: We use your information to respond to your inquiries, resolve issues, and provide customer support.
Improve Our Services: We use website usage data and other information to analyze website traffic, understand user behavior, and improve the functionality and content of our website.
Marketing and Communications: With your consent, we may use your email address to send you newsletters, promotional offers, and other marketing communications. You can unsubscribe from these communications at any time.
Legal and Compliance: We may use your information to comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
3. Sharing Your Information
Service Providers: We may share your information with third-party service providers who assist us with our business operations, such as payment processors, email marketing platforms, and website hosting providers. These service providers are contractually obligated to protect your information.
Legal and Safety: We may disclose your information to law enforcement or other authorities if required by law or if we believe it is necessary to protect our rights, safety, or the safety of others.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Cookies
Our website uses cookies to enhance your browsing experience and to collect information about your website usage. You can control the use of cookies through your browser settings.
6. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
7. Your Rights
You have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Erasure: Request the deletion of your personal information in certain circumstances.
Restriction: Request the restriction of processing your personal information in certain circumstances.
Data Portability: Request the transfer of your personal information to another organization in a structured, commonly used, and machine-readable format.
Object: Object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us at [email protected].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected] or by phone at 01162597234